Refund and Returns Policy

At Kalratri Dry Fruits, we are committed to providing premium-quality dry fruits, nuts, seeds, berries, and wholesome superfoods. Customer satisfaction is of paramount importance to us, and we strive to ensure that every order reaches your doorstep in pristine condition.

1. Returns & Replacement Eligibility

Because dried fruits, nuts, and seeds are perishable edible products, we do not accept returns once the sealed packaging has been opened, except under the following valid scenarios:

• Transit Damage: The shipping box or inner pouch arrives damaged, cut, crushed, or visibly compromised.
• Quality Issues: In the rare event of foreign matter, off-odor, or noticeable moisture breach upon initial opening.
• Wrong Product Received: An item or packaging weight differs from what you ordered.
• Expired Item: The product received is past its best-before date.

2. Reporting Timeframe (48-Hour Policy)

To ensure prompt resolution, please report any issue within 48 hours of delivery:

1. Contact our support team via WhatsApp / Call at +91 91670 12227 or email at kalratridryfruits@gmail.com.
2. Share your Order ID (e.g. #KD-10023) and attach clear photographs or an unboxing video highlighting the issue.
3. Our customer care executive will review your request and get back within 4 to 6 business hours.

3. Replacement or Refund Options

• Free Replacement: A brand new sealed replacement unit will be dispatched to you at no additional shipping charge.
• Full Refund: If a replacement is unavailable or declined, a 100% refund will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days.

4. Non-Returnable Scenarios

• Items returned without original packaging or missing labels.
• Requests raised after 48 hours of courier delivery.
• Minor natural cosmetic variations in natural nuts (color shade, size shape) that are intrinsic to genuine harvest crops.