Shipping policy
Last Updated: 06/06/2026
At Kalratri, we are committed to delivering fresh, premium-quality dry fruits, nuts, seeds, berries, and healthy food products safely and efficiently to our customers across India.
1. Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons, festivals, or promotional periods, order processing may take slightly longer.
2. Shipping Coverage
We currently ship to most locations across India through trusted courier and logistics partners.
If your area is not serviceable, our team will contact you regarding the status of your order.
3. Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Mumbai & Nearby Areas | 1–3 Business Days |
| Metro Cities | 2–5 Business Days |
| Other Cities & Towns | 3–7 Business Days |
| Remote Locations | 5–10 Business Days |
Delivery timelines are estimates and may vary depending on courier operations and local conditions.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping offers may be available on selected orders or promotional campaigns.
- Additional shipping charges may apply for certain remote locations.
5. Order Tracking
Once your order is dispatched, you will receive:
- Tracking Number
- Courier Partner Details
- Tracking Link (if available)
You can use the tracking information to monitor the delivery status of your order.
6. Delivery Delays
While we strive to deliver all orders on time, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Government restrictions
- Courier service issues
We appreciate your patience in such situations.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an incorrect address or contact number is provided:
- Delivery delays may occur.
- Additional shipping charges may apply for re-delivery.
- We cannot guarantee successful delivery.
8. Failed Delivery Attempts
If delivery cannot be completed due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
the shipment may be returned to us. Additional shipping charges may be applicable for re-shipment.
9. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with:
- Take clear photographs before opening the package.
- Contact our customer support team within 48 hours of delivery.
- Retain the original packaging for verification purposes.
Please refer to our Refund & Replacement Policy for further assistance.
10. International Shipping
Currently, we only ship within India. International shipping services may be introduced in the future.
11. Contact Us
For any shipping-related queries, please contact us:
[Your Company Name]
📍 Mumbai, Maharashtra, India
📧 Email: [Your Email Address]
📞 Phone: [Your Contact Number]
Our Promise
We take great care in packaging and shipping every order to ensure that you receive fresh, high-quality products in perfect condition. Your satisfaction is our priority, and we continuously work to provide a smooth and reliable delivery experience.