Last Updated: 06/06/2026

At Kalratri, customer satisfaction is our top priority. We strive to deliver premium-quality dry fruits, nuts, seeds, berries, and healthy food products. If you experience any issue with your order, please review our Refund & Replacement Policy below.

1. Eligibility for Replacement or Refund

You may be eligible for a replacement or refund if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product packaging is tampered with upon delivery.
  • The product is defective or unfit for consumption.
  • An item is missing from your order.

To be eligible, you must notify us within 48 hours of receiving your order.

2. Non-Returnable Items

Due to the perishable nature of food products, we do not accept returns or refunds for:

  • Products opened after delivery.
  • Products consumed partially or fully.
  • Orders placed incorrectly by the customer.
  • Products disliked due to personal taste preferences.
  • Products damaged due to improper storage after delivery.

3. Reporting an Issue

To request a refund or replacement, please contact us with:

  • Order Number
  • Customer Name
  • Contact Information
  • Clear photographs of the product and packaging
  • Description of the issue

Email: [Your Email Address]
Phone: [Your Contact Number]

Our team will review your request and respond within 2-3 business days.

4. Replacement Process

If your claim is approved:

  • A replacement product will be shipped at no additional cost.
  • Replacement deliveries are subject to product availability.
  • If the product is unavailable, a refund may be issued instead.

5. Refund Process

Approved refunds will be processed through the original payment method.

Refund Timeline:

  • Refund Approval: 2–5 business days
  • Bank/Card Processing: 5–10 business days

The actual refund time may vary depending on your bank or payment provider.

6. Order Cancellation Policy

Before Dispatch

Orders can be cancelled before they are shipped by contacting our customer support team.

After Dispatch

Once an order has been dispatched, cancellation requests cannot be accepted.

7. Damaged Packages During Transit

If your package appears visibly damaged upon delivery:

  • Take photographs before opening the package.
  • Report the issue to us immediately.
  • Retain the original packaging until the issue is resolved.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details. We are not liable for delays, losses, or failed deliveries resulting from incorrect address information provided during checkout.

9. Quality Assurance

Every product undergoes strict quality checks before dispatch. We are committed to delivering fresh, hygienically packed, and premium-quality products to our customers.

10. Contact Us

For any refund, replacement, or order-related concerns, please contact:

[Your Company Name]
📍 Mumbai, Maharashtra, India
📧 Email: [Your Email Address]
📞 Phone: [Your Contact Number]

Customer Satisfaction Commitment

We value your trust and are committed to resolving genuine concerns fairly and promptly. Our goal is to ensure that every order meets the highest standards of quality, freshness, and customer satisfaction.