Refund and Returns Policy
Refund & Return Policy
Effective Date: 08/06/2026
At Kalratri, we are committed to providing premium-quality dry fruits, nuts, seeds, berries, and healthy food products. Customer satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition.
Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
Due to the perishable nature of food products, we generally do not accept returns once an order has been delivered.
However, returns or replacements may be considered under the following circumstances:
Product received is damaged during transit.
Wrong product delivered.
Product packaging is tampered with.
Product received is defective or unfit for consumption.
Item is missing from the order.
Customers must notify us within 48 hours of delivery to be eligible for a replacement or refund.
2. Non-Returnable Products
Returns will not be accepted in the following cases:
Product has been opened or consumed.
Request is made after 48 hours of delivery.
Product quality concerns arising from improper storage after delivery.
Personal taste preferences or change of mind.
Incorrect product selection made by the customer at the time of ordering.
3. How to Request a Refund or Replacement
To initiate a refund or replacement request, please contact our customer support team with the following details:
Order Number
Customer Name
Contact Number
Description of the issue
Clear photographs of the product and packaging
Email: info@kalratridryfruits.com
Phone: +91 9967633492
Our team will review the request and respond within 2–3 business days.
4. Replacement Policy
If your claim is approved:
A replacement product will be shipped at no additional cost.
Replacement is subject to product availability.
If the product is unavailable, a refund may be issued instead.
5. Refund Policy
Refunds will be issued only after verification and approval of the claim.
Approved refunds will be processed through the original payment method used during purchase.
Refund Processing Time
Verification & Approval: 2–5 Business Days
Refund Credit: 5–10 Business Days
The actual time may vary depending on your bank or payment service provider.
6. Order Cancellation
Before Dispatch
Orders may be cancelled before shipment by contacting our customer support team.
After Dispatch
Once an order has been dispatched, it cannot be cancelled.
7. Damaged Deliveries
If you receive a visibly damaged package:
Take photographs before opening the package.
Contact us immediately.
Retain the original packaging for inspection if required.
Failure to provide supporting photographs may affect claim approval.
8. Quality Assurance
Every product is carefully inspected and packed before dispatch to ensure freshness, quality, and safety.
We are committed to delivering products that meet the highest standards of hygiene and customer satisfaction.
9. Limitation of Liability
Our liability is limited to the purchase value of the affected product. We shall not be liable for any indirect, incidental, or consequential losses arising from product use or delivery delays.
10. Contact Us
For any refund, replacement, or return-related queries, please contact:
Kalratri Dryfruits
Mumbai, Maharashtra, India.
Email: info@kalratridryfruits.com
Phone: +91 9967633492
We appreciate your trust and will make every effort to resolve genuine concerns quickly and fairly.